Return and Refund Policy

At restoreofix, your satisfaction is our priority. This Return and Refund Policy outlines our policies regarding cancellations, refunds, and satisfaction guarantees for our photography services.

Nature of Photography Services

Photography services are creative, time-sensitive, and customized to each client. Unlike physical products, photography services involve reserving specific dates, planning sessions, and delivering creative work. This policy reflects the unique nature of professional photography services.

Booking Deposits

When you book a photography session:

  • A deposit is required to secure your session date and time
  • Deposits are typically non-refundable as they reserve our time and prevent us from booking other clients
  • Deposits may be applied to rescheduled sessions if notice is provided according to our cancellation policy
  • The deposit amount varies depending on the service package selected

Cancellation Policy

Client-Initiated Cancellations

If you need to cancel your photography session:

  • Cancellations made more than 14 days before the scheduled session receive a full refund minus the deposit
  • Cancellations made 7-14 days before the session receive a 50% refund of payments made beyond the deposit
  • Cancellations made less than 7 days before the session result in forfeiture of all payments
  • Emergency circumstances will be considered on a case-by-case basis

Photographer-Initiated Cancellations

If we need to cancel your session due to illness, emergency, or unforeseen circumstances:

  • We will notify you as soon as possible
  • You will receive a full refund of all payments made
  • Alternatively, we can reschedule your session at no additional cost
  • We are not liable for any additional costs or damages resulting from the cancellation

Rescheduling Policy

We understand that plans change. Our rescheduling policy is:

  • First rescheduling request with at least 48 hours notice is free of charge
  • Additional rescheduling requests may incur a rescheduling fee
  • Rescheduling with less than 48 hours notice may result in forfeiture of deposit
  • Sessions must be rescheduled within one year of the original booking date

Weather-Related Cancellations

For outdoor photography sessions:

  • If severe weather makes the session unsafe or impractical, we will work with you to reschedule at no additional cost
  • Light rain or overcast conditions can create beautiful photography and sessions typically proceed
  • The final decision regarding weather conditions rests with the photographer
  • Alternative indoor locations may be suggested when possible

Satisfaction Guarantee

We stand behind the quality of our work:

  • If you are not satisfied with your final edited images, we will work with you to address your concerns
  • Minor adjustments and edits are included at no additional charge
  • Significant re-editing requests may be subject to additional fees
  • We cannot provide refunds based on subjective preferences that differ from the agreed-upon style
  • Technical issues with image quality will be addressed promptly and may result in a partial refund or reshoots

Digital Product Delivery

Regarding digital image delivery:

  • Once digital images are delivered and accessed, they cannot be returned or refunded
  • You are responsible for downloading and backing up your images upon delivery
  • We maintain online galleries for a limited time as specified in your package
  • Re-delivery of images after the gallery expiration period may incur a fee

Print Products and Physical Goods

If you purchase print products or albums through us:

  • Defective or damaged products will be replaced at no cost
  • Quality concerns must be reported within 14 days of delivery
  • Custom products cannot be returned unless there is a manufacturing defect
  • Proof approval is your responsibility; we are not liable for errors you approved

No-Show Policy

If you fail to appear for your scheduled session:

  • All payments including deposit are forfeited
  • No refund or rescheduling is available for no-shows
  • If you arrive more than 30 minutes late, it may be considered a no-show
  • Emergency situations will be considered with appropriate documentation

Refund Processing

When refunds are approved:

  • Refunds will be processed within 10-14 business days
  • Refunds are issued to the original payment method
  • Processing fees may be deducted from the refund amount
  • You will receive confirmation once the refund has been processed

Disputes and Resolution

If you have concerns about our services or this policy:

  • Contact us immediately to discuss your concerns
  • We will work in good faith to reach a fair resolution
  • Most issues can be resolved through open communication
  • We value your satisfaction and will make reasonable efforts to address legitimate concerns

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your booking of services after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have questions about this Return and Refund Policy or need to discuss a cancellation or refund, please contact us:

restoreofix
16 Esna Park Dr, Markham, ON L3R 5X1, Canada
Phone: +1 866 907 4686
Email: office@restoreofix.world